The Modern Face of Hospitality Industry –Inviting Happiness Through Clicks

Hospitality industry is synonymous to service industry whose ultimate aim is to provide customer satisfaction and serve them the best in the right time. With digital revolution and automation control, the hospitality sector strives to be more informative, convenient and communicable in its relation with their customers.

ACCESS CONTROL

Modern hotels offer connection, comfort and convenience to their tech savvy customers. Hotels no longer use the cumbersome metal detectors and baggage checking machines at their entrance, rather today security technology is discreet and smoothly merges with the interiors. Apart from a metal detector, there are a host of other security devices that are 24*7monitoring the place.

Hafele has made a significant achievement with the area of access control systems with its product Dialock. This is a fine product with smart identification and locking system that uses radio frequency identification technology. The beauty of this product lies in the fact that it not only gives the guest access to his room and floor but also ensures that he can access his spa or fitness-room locker, elevators and public areas, where access is required and can be validated.

These pre loaded Key cards with Dialock softwares allows for a detailed audit to be downloaded from the terminal. Visionline, another smart and suave product provides with unique electronic hotel locks, operating by online mode through a radio frequency based on an open platform. This product enables the cancellation of key cards remotely, caution the security about open doors and intruders about guests who did not vacate the room, track card users, receive room change requests from remote locations, manage automatic check outs, access maintenance records and track remote audit trails.

SELF CHECK IN KIOSKS

The check-in processes at hotels have also been updated. The basic motive of the check-in kiosk is to ensure the fact that the guests get a smooth check without any hassle and avails the comfort of his room after his arrival;

The self check in kiosks is a revelation in itself and it manages and gives assistance for various processes, such as:

1. In understanding, the user interface design and information for room services,
business concierge, existing and upcoming hotels, city information, help lines, maps, what to see around the hotel, important festivals etc.)

2. Helps in registering Guest fingerprint identification

3. Document scanner

4. Initiates the encoded room key generation

5. Hands over the printed receipts to the guests

6. Issuing notification guest card printing for guest service associates at the front desk.

SOUND SYSTEMS

In a hotel sound is everywhere and each of these sound are different from each other. Thus, the new trend is to accentuate the sound system of the hotels aided with automated controls and music servers. Hotels are now using server based systems such as DMX and Moodmedia which run 4 or 5 streams simultaneously. These are fine systems and handle with finesse the art of selecting music from a meticulously made song list and to run the daily management including delivery, updating and licensing requirements.

MOBILE APPS

In India the scope of mobile apps is much less and is majorly restricted to booking of rooms but internationally this is extended to reservation of desks and F&B areas. Many hotels with good business acumen are thing of taking it to a new height by offering the guest to download their favourite newspaper and magazines, novels and music etc while enjoying in the lounge. There is an acute need of a universal app which can transcend the Hotel brands as well as the operating system and can be used as a route to avail these multifarious activities.

IN-ROOM TECH

TV was an example of IN Room technology, but now the in room management can come with integrate lighting, curtain and temperature control and other functions in the bedside panel. Many hotel rooms have I pads and tablets along with access to integrated online hotel management services to preserve the preference of the guest for more customization.

A new widely accepted product which is a wireless ,battery less controller which performs multiple tasks like controlling of key card access, lighting and HVAC in hotel rooms etc. It will be connected to thermostat and will be able to receive signal when someone would insert the room key card. It will enable switching of the lights and will also adjust the lights to the optimum level. It will also be able to detect if the card is not in the slot, and will thereby set the HVAC in economy mode, it would give flight details of certain airlines etc.

The pace at which the technology is growing, there will be products launched which will be geared on hands free technique, which will function mainly on voice recognition.